Terms and conditions of use

CUSTOMER SERVICE
Online Purchase Information
Revised as of 2 September 2016

This Online Purchase Information governs purchases made through the website. Please read these policies carefully prior to making a purchase. Also, please be advised that these policies may change and you should review them from time-to-time as you use our site.Contact Us
Payment
Sales Tax
Email Confirmations
Order Status
Tracking Your Order 
Shipping and Delivery
Returns and Exchanges 
Color Accuracy
Email Updates

Contact Us
For additional assistance concerning online purchases,

donna.m collection
688 s. santa fe ave, studio 103
los angeles, ca 90021
213-623-2425

Payment
Donna M Collection accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard

Your credit card will be charged only after we have verified your card details and received credit authorization, then your order will be shipped.

Sales Tax
Donna M Collection is required by law to charge applicable sales tax for orders shipped to California State only. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. Please note that your on-screen transaction total reflects an estimation of taxes. The actual sales tax will be calculated when your order is shipped and may differ from the initial tax.

Email Confirmations
Upon ordering at Donna M Collection you will receive confirmation emails when:

  1. Your order is received. You will also receive a copy of your invoice.
  2. Your order is shipped.
  3. If there are questions on your order.

Order Status
If you are a registered shopper, you can quickly check the status for any Internet, phone or mail/fax order, by clicking on the “order status” link located at the top of every page on the site.

You will need your order number to check a specific order or select “view all orders” to see all orders placed within the last six months.

When you place an order with bByDonnaM.com, you will receive a confirmation e-mail that includes the order number. Please retain this e-mail for your records.

If you have misplaced your order number e-mail us at donnamcollection@aol.com.
Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with information on how to get your shipment and tracking details.

To track your order please visit our website and click on the order status link. You will be able to get your UPS tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com to check status of your online order.

Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.

Shipping and Delivery

Since every piece is made to order we cut, sew, and dye each piece just for you. Therefore, orders can take up to 30 days to ship.

bByDonnaM.com offers shipping via UPS for domestic delivery and international delivery. Orders are typically processed within 24 hours (Monday thru Friday) and put in production which takes about 30 days.  Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package.

  • Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
  • Overnight orders placed on Friday will arrive the following Monday.
  • Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.

Please note: International shipments are subject to all applicable customs costs and restrictions.

Domestic orders shipped via UPS should arrive within 3-10 business days (both carriers take similar length to arrive to you). Packages can be shipped Next Day Air, 2nd Day Air, or 3 Day Select within the continental United States for an additional charge. At this time, we do not offer weekend delivery service. Shipping charges will be automatically calculated at the check out page for the type of shipping you choose.

Domestic Delivery Options:

  • UPS Ground – Guaranteed day-definite delivery to every address in the U.S. 50 states and Puerto Rico

Returns and Exchanges
At bByDonnaM.com, we pride ourselves on highest quality merchandise and service.  If you are not delighted with your purchase:

  • Due to our special garment dye process, each piece may fit a bit differently. You may exchange the item in its original unworn condition within 30 days for a full refund, less shipping costs.
  • Because the piece was made just for you, returns are not accepted. We will gladly exchange your product minus the shipping cost.

Items that are on clearance cannot be returned for a refund; however, they may be exchanged for a different size or color minus the shipping cost.  Please contact customer service to arrange exchanges on clearance items.

Donna M Collection may only accept returns or exchanges on items that have been purchased on the online store, bByDonna.com.  If the item you requested is not available for an exchange, you will be contacted by a customer service representative by phone and/or email.

How do I ship the items back to the bByDonnaM.com Online Store?

 

Get a RMA by emailing us at donnamcollection@aol.com.  Include in the package the unworn merchandise with all original tags, the order receipt and a ship to address for the items you wish to exchange.  Please keep a copy of the receipt for your records (small order recap on the bottom right of your reciept).  Returned items must be unworn with tickets attached and accompanied by the original receipt (unless a manufacturers defect has occured, within a reasonable time frame).

 

bByDonnaM.com does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, late, delayed, stolen or mishandled.

 

Ship To:
donna.m collection

attn: online store returns

688 s. santa fe ave. studio 103

los angeles, ca 90021

 

How quickly will my return be processed?

 

Your return will be processed within one week of receipt of the package.  Exchanges take time to get produced. An email notification will be sent to you when your return has been processed.  Please allow 1-2 billing cycles for the refund to appear on your credit card statement.

 

May I exchange my purchase for a different style?

 

Yes, you may exchange your item for a different style or size.  If your exchanged item is of greater value than the original item, then your original credit card will be charged the difference.  If your exchanged item is of lesser value, your card will be credited for the difference.

Changes/Cancellations
If you wish to cancel or modify your order, please email the customer service representative at donnamcollection@aol.com as soon as possible. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy above and return your purchase once you have received it.

Color Accuracy
Although the photographs on this site were carefully selected to represent color, design, and texture as accurately as possible, some variation may occur due to your computer monitor configuration.

Email Updates
By registering on the bByDonnaM.com Online Store, you may sign up and be eligible to receive updates of Online Store events and announcements.