RETURNS & EXCHANGES
All Pre-Orders items are cut to order and hand-dyed to each persons specifications, therefore any cancellations MUST be made within 5 days of purchasing your order for a full refund. After the 5 days of placing your order, there are NO REFUNDS, only exchanges (if applicable). Please note, you may be subject to pay a 20% re-stocking fee items that need exchanging.
All faceMASKS & scarfMASKS are not eligible for exchange or return, and are a FINAL SALE.
donna.m makes no warranties that our masks prevents infection or the transmission of viruses or diseases. Our 'face coverings' are strictly to protect your face from your hands & to use as a shield for unwanted exposure.
All Buy Now products only may be returned for a full refund or exchange within 7 days of the delivery date.
RETURN AUTHORIZATION & EXCHANGE REQUEST:
If you need to return/exchange an item, please email firstname.lastname@example.org with the following information:
- Your full name
- Order #
- Item/s you'd like to send back including color and size
- A brief reason for the return/exchange, as well as what you'd like to exchange them for.
All items being returned must be in original condition, unworn and with original tags intact.
We will get back to your inquiry within 2-3 business days with instructions on how to proceed with your exchange.